酒店英语培训教材38

Selected Sentences 精选句型

① Ask about unsatisfication 询问不满

Is everything alright?

一切还好吗？

Are you satisfied with our service?

你对我们的服务满意吗？

Would you mind telling me what’s wrong with your room?

请您告诉我您的房间哪里有问题？

② Indicate to accept complaint 表示接纳投诉

We’ll take this into consideration.

我们将考虑此事。

We’ll report this to our manager.

我们将把此事汇报经理。

We’ll take a note of that.

我们将记录此事。

③ Look into problems 查看问题

Can I have a look at that?

我可以看一下吗？

Could you show me?

你可以指给我看吗？

④ Apologize 道歉

We are extremely sorry to hear that.

听到此讯，我们深感抱歉。

I apologize for the inconvenience.

对于给你们造成的不便我深感歉意。

Please accept my apology on behalf of the hotel.

请接受我代表饭店表示的歉意。

I apologize on behalf of the hotel.

我代表饭店向您道歉。

⑤ State an event is unusual 表示事件不寻常

It’s most unusual.

这太不寻常了。

It’s strange.

这很奇怪。

⑥ Respond to an inquiry 答应调查

We’ll look into the matter.

我们将调查此事。

Please be assured that we’ll find out the reason as soon as possible.

请放心，我们将尽快查出原因。